Refund Policy

Refund & Return Policy

All sales are final.

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Due to the nature of our products, including collectibles, vintage items, clothing, formal gowns, gifts, jewelry, handmade or made-to-order items, and customs or specialty items, we do not offer refunds, returns, or exchanges once a purchase has been completed.

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Please review all product details carefully before purchasing. Many of our items are one-of-a-kind, vintage, or specially sourced, and availability may be limited.

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For new and used clothing that has been clearance or discounted, new or vintage gift products, collectibles and vintage items, alteration services, gift baskets, handmade items, made-to-order items, seasonal items, specialty items, special orders, and in-store or online purchases, payment is final once services have begun or items have been prepared and payment has cleared.

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If you receive an item that is broken or damaged in transit or incorrect due to an error on our part, please contact us within 48 hours of pickup or delivery.  Please provide photo proof so we can review and correct the issue.

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If you live nearby and prefer to review the products prior to purchase, please visit our store location.  If you have any questions, please email us.

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By completing a purchase with Ann’s Collectible Treasures and Gifts, you acknowledge and agree to this policy.